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Openstudio crash on save

I am getting a crash with OpenStudio both in Sketchup and stand-alone when I try to save or do other commands like "import". It crashes before the dialog box comes up. I have tried OpenStudio 1.9 and 1.10 and Sketchup 2015 and 2016. Each combination had the same problem. I'm using Windows 7 Pro SP1.

Sketchup runs fine when OpenStudio isn't installed. I haven't been able to start a real model, but I can use a script to create a template building, or add a space manually, successfully before going to save. When I go to the stand-alone Open Studio application, I don't have a model file to work with, but just trying to open the save or import dialog boxes causes the crash.

I tried following the directions here: http://nrel.github.io/OpenStudio-user-documentation/help/troubleshooting/ for "open studio crashes on launch" with no luck, even though it is not quite a crash on the launch. There's no error message. Does anyone know what could be causing this? Thanks in advance.

Openstudio crash on save

I am getting a crash with OpenStudio both in Sketchup and stand-alone when I try to save or do other commands like "import". It crashes before the dialog box comes up. I have tried OpenStudio 1.9 and 1.10 and Sketchup 2015 and 2016. Each combination had the same problem. I'm using Windows 7 Pro SP1.

Sketchup runs fine when OpenStudio isn't installed. I haven't been able to start a real model, but I can use a script to create a template building, or add a space manually, successfully before going to save. When I go to the stand-alone Open Studio application, I don't have a model file to work with, but just trying to open the save or import dialog boxes causes the crash.

I tried following the directions here: http://nrel.github.io/OpenStudio-user-documentation/help/troubleshooting/ for "open studio crashes on launch" with no luck, even though it is not quite a crash on the launch. There's no error message. Does anyone know what could be causing this? Thanks in advance.