Problem with the BCL auth key
Hello,
until now i had no problems with downloading components and measures directly from the OS plugin, but now, suddenly (a few ays ago a had no problems) i get the message that my auth key is invalid.
My first thought was that my licence got expired, but this is not the case, because i am still registered on the BCL web page and can download components and measures from it. I have not changed my computer, or the internet connection form which i access the BCL and i have not upgraded my OS version.
Does anybody have some suggestions what can be wrong ?
Tnx David
I'm not sure but this looks like the same issue people were having a week ago. @Kyle Benne, is that likely?
I checked with @kflemin because I know we are getting ready to push new auth code to the BCL (unifying logins with energyplus.net), but she tells me that hasn't happened yet. There have been some intermittent outages, and she suggests trying again and reporting if the problem persists.
Hello. Tnx for your answer.
The problem is still the same, Today i tried with unistaling and reinstaling OP and Sketchup, but it did not make a change. I am still not able to download measures or components from OS.
Should i try with a new account and new auth key?
We have been experiencing some outages during the night (1am-4am Mountain time). The next time you try to access from the OS plugin, could you also try going directly to the BCL in a web browser? Let me know if you are able to reach the site or if it is also down. You can email me directly at katherine dot fleming at nrel dot gov and we can figure out what's going on.
Today i tried again and i could access the BCL directly from OS normally. So sudenly my auth key is OK again :) Tnx anyway !