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Can't open EP launch 9-4-0 from Windows Start Menu

Hello, When I click on EP launch from the Windows (64 bit) Start menu, I get the spinning blue circle for a couple of seconds and then nothing happens. The same thing happens when I try to open the .exe file directly from the program folder.

I had my colleague install the program as well, and he is getting the same issue.

Any ideas what might be going on?

Thanks.