Can't open EP launch 9-4-0 from Windows Start Menu

asked 2020-11-30 23:16:01 -0500

Phan Truong gravatar image

Hello, When I click on EP launch from the Windows (64 bit) Start menu, I get the spinning blue circle for a couple of seconds and then nothing happens. The same thing happens when I try to open the .exe file directly from the program folder.

I had my colleague install the program as well, and he is getting the same issue.

Any ideas what might be going on?

Thanks.

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Comments

Hello, anyone from the E+ team able to help with this installation issue? Thanks!

Phan Truong gravatar image Phan Truong  ( 2020-12-08 11:46:44 -0500 )edit

Do you have 63 files (mostly .dll and .pyd) in the directly with EP_Launch.exe? Do you have a subdirectly called eplaunch under that that contains .py files and has directories under it that contain other .py files and other files?

JasonGlazer gravatar image JasonGlazer  ( 2020-12-08 12:10:48 -0500 )edit

Hi Jason, This is what I have in the program folder, see image link. I don't see a subfolder called EPlaunch. https://ibb.co/nLZ7d8x

Phan Truong gravatar image Phan Truong  ( 2020-12-08 12:22:14 -0500 )edit

Sorry, you are talking about EP Launch that comes with EnergyPlus 9.4.0, I was thinking you were talking about a newer version that is cross platform.

JasonGlazer gravatar image JasonGlazer  ( 2020-12-08 12:35:06 -0500 )edit

Have you used EP-Launch in the past successfully with an earlier version of EnergyPlus?

JasonGlazer gravatar image JasonGlazer  ( 2020-12-08 12:35:27 -0500 )edit