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OpenStudio 2.9.1 crash on startup

Just installed OpenStudio v2.9.1 on a new Dell laptop computer, and it crashes on startup. The initial screen shows for a few seconds, with a message about loading libraries, then it disappears.

I know this isn't much to go on, but thought I would check to see if others are having success with this version and whether there are any suggestions for troubleshooting. I've tried uninstalling and reinstalling several times and have also re-downloaded the installation file.

OpenStudio 2.9.1 crash on startup

Just installed OpenStudio v2.9.1 on a new Dell laptop computer, and it crashes on startup. The initial screen shows for a few seconds, with a message about loading libraries, then it disappears.

I know this isn't much to go on, but thought I would check to see if others are having success with this version and whether there are any suggestions for troubleshooting. I've tried uninstalling and reinstalling several times and have also re-downloaded the installation file.