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Getting "completed datapoint failure" when running PAT

I have not been able to get PAT to run. I've tried two different computers, I've upgraded to the latest download, I've uninstalled, reinstalled, restarted the computer, etc. I have tried both my own model and measures and an example model and measures. In all cases, I get a "completed datapoint failure" message. I'm new to PAT, so it's possible I'm doing something stupid, but I'm not sure how to go about trouble-shooting this problem. Oh--the model and measures run without errors in OpenStudio.

Getting "completed datapoint failure" when running PAT

I have not been able to get PAT to run. I've tried two different computers, I've upgraded to the latest download, I've uninstalled, reinstalled, restarted the computer, etc. I have tried both my own model and measures and an example model and measures. In all cases, I get a "completed datapoint failure" message. I'm new to PAT, so it's possible I'm doing something stupid, but I'm not sure how to go about trouble-shooting this problem. Oh--the model and measures run without errors in OpenStudio.