Question-and-Answer Resource for the Building Energy Modeling Community
Get started with the Help page
Ask Your Question

Revision history [back]

OpenStudio Installation Error in 4K: "Unhandled Exception"

After installing OpenStudio 2.10.n in a 4K HP Spectre an "Unhandled Exception" kept appearing, even starting in Administrator mode, disabling display scaling and troubleshooting all of the usual 4K issues. After a lost day troubleshooting, I noticed that the computer name, "?í ???", was translated as folders that were named as "?i???_1", "?ea???" and others, according to the program that was using it!

By creating a new user with no "special" characters, the installation worked great.


Conclusion: _Check your username folder for special characters if you find the same error; _If you decide to change the name of the folder, do not use Regedit only: there are some apps that will help you, as you will be changing several thousands of references to the old folder (and in my case the old name still lingers due to a system file. Any suggestion?)

Hope this small contribution might save you a day.

Hope this is useful

OpenStudio Installation Error in 4K: "Unhandled Exception"

After installing OpenStudio 2.10.n in a 4K HP Spectre an "Unhandled Exception" kept appearing, even starting in Administrator mode, disabling display scaling and troubleshooting all of the usual 4K issues. After a lost day troubleshooting, I noticed that the computer name, "?í ???", was translated as folders that were named as "?i???_1", "?ea???" and others, according to the program that was using it!

By creating a new user with no "special" characters, the installation worked great.


Conclusion: _Check your username folder for special characters if you find the same error; _If you decide to change the name of the folder, do not use Regedit only: there are some apps that will help you, as you will be changing several thousands of references to the old folder (and in my case the old name still lingers due to a system file. Any suggestion?)

Hope this small contribution might save you a day.

Hope this is useful

OpenStudio Installation Error in 4K: "Unhandled Exception"

After Having problems like "Unhandled Exception" when installing OpenStudio 2.10.n in 4K / UHD screens? I had a 4K HP Spectre an "Unhandled Exception" kept appearing, even starting in Administrator mode, disabling display scaling and troubleshooting all of the usual 4K issues. After a lost day troubleshooting, big one, which I noticed that the computer name, "?í ???", was translated as folders that were named as "?i???_1", "?ea???" and others, according will answer bellow, but would like to the program that was using it!

By creating a new user with no "special" characters, the installation worked great.


Conclusion: _Check your username folder for special characters if you find the same error; _If you decide know about other issues, to change the name of the folder, do not use Regedit only: there are some apps that will help you, as you will be changing several thousands of references to the old folder (and in my case the old name still lingers due to a system file. Any suggestion?)

Hope this small contribution might save you a day.avoid them

OpenStudio Installation Error in 4K: "Unhandled Exception"

Having problems like "Unhandled Exception" when installing OpenStudio 2.10.n in 4K / UHD screens? I had a big one, which I will answer bellow, but would like to know about other issues, issues. Just to try to avoid themthem...

Thanks

OpenStudio Installation Error in 4K: "Unhandled Exception"

Having problems like "Unhandled Exception" when installing OpenStudio 2.10.n 2.1n.n in 4K / UHD screens? I had a big one, which I will answer bellow, but would like to know about other issues. Just to try to avoid them...

Thanks

OpenStudio Installation Error in 4K: "Unhandled Exception"

Having problems like "Unhandled Exception" when installing OpenStudio 2.1n.n in 4K / UHD screens? I had a big one, which I will answer bellow, but would like to know about other issues. Just to try to avoid them...

Thanks

OpenStudio Installation Error in 4K: "Unhandled Exception"

Having problems like "Unhandled Exception" when installing OpenStudio 2.1n.n in 4K / UHD screens? I had a big one, which I will answer bellow, but would like to know about other issues. Just to try to avoid them...