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I am switching from a Windows 7 machine to a Windows 8.1 laptop and having issues with OpenStudio crashing. It crashes every time OpenStudio tries to access the Windows Explorer file structure, so any time I try to open or save a project, it crashes. This happens in the OpenStudio application as well as the Sketchup plugin. We have tried OpenStudio 1.90 and 1.10.0. The problem signature is posted below. Thanks in advance for your help. - Tim

Problem signature: Problem Event Name: APPCRASH Application Name: OpenStudio.exe Application Version: 1.9.0.0 Application Timestamp: 5606aa52 Fault Module Name: ntdll.dll Fault Module Version: 6.3.9600.18007 Fault Module Timestamp: 55c4c16b Exception Code: c0000005 Exception Offset: 0000000000035211 OS Version: 6.3.9600.2.0.0.256.48 Locale ID: 1033 Additional Information 1: d0e9 Additional Information 2: d0e9b23a5b59fa58b407e3eb8d28a948 Additional Information 3: 87b0 Additional Information 4: 87b03b10b57dc9ad7f924c6968e75aa5

Read our privacy statement online: http://go.microsoft.com/fwlink/?linkid=280262

If the online privacy statement is not available, please read our privacy statement offline: C:\Windows\system32\en-US\erofflps.txt

I am switching from a Windows 7 machine to a Windows 8.1 laptop and having issues with OpenStudio crashing. It crashes every time OpenStudio tries to access the Windows Explorer file structure, so any time I try to open or save a project, it crashes. This happens in the OpenStudio application as well as the Sketchup plugin. We have tried OpenStudio 1.90 and 1.10.0. The problem signature is posted below. Thanks in advance for your help. - Tim

Problem signature: Problem Event Name: APPCRASH Application Name: OpenStudio.exe Application Version: 1.9.0.0 Application Timestamp: 5606aa52 Fault Module Name: ntdll.dll Fault Module Version: 6.3.9600.18007 Fault Module Timestamp: 55c4c16b Exception Code: c0000005 Exception Offset: 0000000000035211 OS Version: 6.3.9600.2.0.0.256.48 Locale ID: 1033 Additional Information 1: d0e9 Additional Information 2: d0e9b23a5b59fa58b407e3eb8d28a948 Additional Information 3: 87b0 Additional Information 4: 87b03b10b57dc9ad7f924c6968e75aa5

Read our privacy statement online: http://go.microsoft.com/fwlink/?linkid=280262

If the online privacy statement is not available, please read our privacy statement offline: C:\Windows\system32\en-US\erofflps.txt

I am switching from a Windows 7 machine to a Windows 8.1 laptop and having issues with OpenStudio crashing. It crashes every time OpenStudio tries to access the Windows Explorer file structure, so any time I try to open or save a project, it crashes. This happens in the OpenStudio application as well as the Sketchup plugin. We have tried OpenStudio 1.90 and 1.10.0. The problem signature is posted below. Thanks in advance for your help. - Tim

Problem signature: *Problem signature:

Problem Event Name: APPCRASH APPCRASH

Application Name: OpenStudio.exe OpenStudio.exe

Application Version: 1.9.0.0 1.9.0.0

Application Timestamp: 5606aa52 5606aa52

Fault Module Name: ntdll.dll ntdll.dll

Fault Module Version: 6.3.9600.18007 6.3.9600.18007

Fault Module Timestamp: 55c4c16b 55c4c16b

Exception Code: c0000005 c0000005

Exception Offset: 0000000000035211 0000000000035211

OS Version: 6.3.9600.2.0.0.256.48 6.3.9600.2.0.0.256.48

Locale ID: 1033 1033

Additional Information 1: d0e9 d0e9

Additional Information 2: d0e9b23a5b59fa58b407e3eb8d28a948 d0e9b23a5b59fa58b407e3eb8d28a948

Additional Information 3: 87b0 87b0

Additional Information 4: 87b03b10b57dc9ad7f924c6968e75aa5

Read our privacy statement online: http://go.microsoft.com/fwlink/?linkid=280262

If the online privacy statement is not available, please read our privacy statement offline: C:\Windows\system32\en-US\erofflps.txtC:\Windows\system32\en-US\erofflps.txt*

I am switching from a Windows 7 machine to a Windows 8.1 laptop and having issues with OpenStudio crashing. It crashes every time OpenStudio tries to access the Windows Explorer file structure, so any time I try to open or save a project, it crashes. This happens in the OpenStudio application as well as the Sketchup plugin. We have tried OpenStudio 1.90 and 1.10.0. The problem signature is posted below. Thanks in advance for your help. - Tim

*Problem signature:

Problem Event Name: APPCRASH

Application Name: OpenStudio.exe

Application Version: 1.9.0.0

Application Timestamp: 5606aa52

Fault Module Name: ntdll.dll

Fault Module Version: 6.3.9600.18007

Fault Module Timestamp: 55c4c16b

Exception Code: c0000005

Exception Offset: 0000000000035211

OS Version: 6.3.9600.2.0.0.256.48

Locale ID: 1033

Additional Information 1: d0e9

Additional Information 2: d0e9b23a5b59fa58b407e3eb8d28a948

Additional Information 3: 87b0

Additional Information 4: 87b03b10b57dc9ad7f924c6968e75aa5

Read our privacy statement online: http://go.microsoft.com/fwlink/?linkid=280262

If the online privacy statement is not available, please read our privacy statement offline: C:\Windows\system32\en-US\erofflps.txt*

I am switching from a Windows 7 machine to a Windows 8.1 laptop and having issues with OpenStudio crashing. It crashes every time OpenStudio tries to access the Windows Explorer file structure, so any time I try to open or save a project, it crashes. This happens in the OpenStudio application as well as the Sketchup plugin. We have tried OpenStudio 1.90 and 1.10.0. The problem signature is posted below. Thanks in advance for your help. - Tim

*Problem signature:

Problem Event Name: APPCRASH

Application Name: OpenStudio.exe

Application Version: 1.9.0.0

Application Timestamp: 5606aa52

Fault Module Name: ntdll.dll

Fault Module Version: 6.3.9600.18007

Fault Module Timestamp: 55c4c16b

Exception Code: c0000005

Exception Offset: 0000000000035211

OS Version: 6.3.9600.2.0.0.256.48

Locale ID: 1033

Additional Information 1: d0e9

Additional Information 2: d0e9b23a5b59fa58b407e3eb8d28a948

Additional Information 3: 87b0

Additional Information 4: 87b03b10b57dc9ad7f924c6968e75aa5

Read our privacy statement online: http://go.microsoft.com/fwlink/?linkid=280262

If the online privacy statement is not available, please read our privacy statement offline: C:\Windows\system32\en-US\erofflps.txt*