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OpenStudio Crash in Windows 8.1

asked 2015-12-16 16:49:06 -0500

Tim Johnson's avatar

updated 2016-01-13 20:08:49 -0500

I am switching from a Windows 7 machine to a Windows 8.1 laptop and having issues with OpenStudio crashing. It crashes every time OpenStudio tries to access the Windows Explorer file structure, so any time I try to open or save a project, it crashes. This happens in the OpenStudio application as well as the Sketchup plugin. We have tried OpenStudio 1.90 and 1.10.0. The problem signature is posted below. Thanks in advance for your help. - Tim

*Problem signature:

Problem Event Name: APPCRASH

Application Name: OpenStudio.exe

Application Version:

Application Timestamp: 5606aa52

Fault Module Name: ntdll.dll

Fault Module Version: 6.3.9600.18007

Fault Module Timestamp: 55c4c16b

Exception Code: c0000005

Exception Offset: 0000000000035211

OS Version: 6.3.9600.

Locale ID: 1033

Additional Information 1: d0e9

Additional Information 2: d0e9b23a5b59fa58b407e3eb8d28a948

Additional Information 3: 87b0

Additional Information 4: 87b03b10b57dc9ad7f924c6968e75aa5

Read our privacy statement online:

If the online privacy statement is not available, please read our privacy statement offline: C:\Windows\system32\en-US\erofflps.txt*

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Eric, thanks for the links. We tried both without any luck. The other wrinkle is we are using Classic Shell skin to mimic a Windows 7 menu on Windows 8.1 ( The issue is definitely the OpenStudio interaction with Windows Explorer. If we figure it out, I will post the solution.

Tim Johnson's avatar Tim Johnson  ( 2015-12-17 14:49:27 -0500 )edit

I still haven't found a solution. We tried running OpenStudio in Windows 8.1 without the classic shell, but had the same problem.

Tim Johnson's avatar Tim Johnson  ( 2015-12-18 14:01:34 -0500 )edit

2 Answers

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answered 2016-01-13 17:33:13 -0500

Tim Johnson's avatar

Thanks to Dan Macumber at NREL for troubleshooting. The issue was with Dell Backup and Recovery. We removed the program and OpenStudio works again. Here is a forum post from Dan describing a similar issue:

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Thanks again for your patience and time in helping to figure this out Tim, we really appreciate it! I am closing this issue for now.

macumber's avatar macumber  ( 2016-01-13 23:36:09 -0500 )edit

I spent the past couple of days wondering what I was doing wrong. My Dell laptop has Windows 10 and OpenStudio 1.5.0 was working fine but I was unable to work with v2.1 or v2.2. I was reading through the installation notes till now and stumbled upon this question only yesterday. I uninstalled Dell backup and recovery. OpenStudio v2.2 works fine now. THANKS A LOT!

It is probably a good idea to highlight this issue in the installation notes.

rsunnam's avatar rsunnam  ( 2017-08-30 09:50:07 -0500 )edit

answered 2015-12-16 20:48:22 -0500

Hey Tim - I've used OS v1.9.0 and v1.10.0 on Window 8.1 just fine, so I don't think the problem is with OpenStudio. This Microsoft answers thread seems to indicate the fault module is related to NVIDIA drivers, though it's specific to Windows 7. Here is another one concerning Windows 8.1, which indicates it might be a AMD driver issue...

The OS developers (@macumber, @Kyle Benne) might be able to shed some more light, but I get the sense the problem is out of their control. Sorry this isn't a great answer...good luck.

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Asked: 2015-12-16 16:49:06 -0500

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Last updated: Jan 13 '16