61706, Insufficient memory to perform operation., sketch

asked 2022-12-06 03:44:43 -0600

Kostas774
41 ●2

updated 2022-12-06 10:42:22 -0600

Aaron Boranian

14250 ●86 ●24 http://bigladdersoftware.com/

Hello,

I am working on this project and when I try to open a .dsb file I received my Laptop can't open it. I have this message that appears in the attached document and DesignBuilder closes.

61706, Insufficient memory to perform operation., sketch

It is notable to say that:

-A .lck file appears everytime dsb automatically closes with the name of my dsb file,
-I tried deleting the .lck file multiple times and restarting my laptop, with no change in the behavior.
-My project is a big factory with a proposed building and a baseline building with 18 building blocks each, and in total around 150 zones each.
-When I try opening the file in another PC it opens, and I can use it as normal.
-When I try to open other DB files in my laptop (sizes 3-4MB), they open without any problem
-This DB file was made with DB version: 7.0.2.004 in my laptop, but after I created the baseline I condn't open it anymore in my laptop so I started using another pc, with the same DB version.
-My Laptop is a brand new one, with

Device name DESKTOP-MGP72O7
Processor 11th Gen Intel(R) Core(TM) i7-1195G7 @ 2.90GHz 2.92 GHz
Installed RAM 16.0 GB (15.7 GB usable)
Device ID 7EE1C4F1-1605-40E7-920E-ED1059F3C907
Product ID 00330-80000-00000-AA192
System type 64-bit operating system, x64-based processor
Pen and touch No pen or touch input is available for this display
Edition Windows 10 Pro
Version 21H2
Installed on ‎6/‎13/‎2022
OS build 19044.2251
Experience Windows Feature Experience Pack 120.2212.4180.0

with 1TB of storage, of which 770 GB are free. Finally, my .dsb file is a large one, with 11.6 MB
DB version: 7.0.2.004

Is it possible to open my file? What can I do in order to achieve this?

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answered 2022-12-08 05:00:22 -0600

Luís Filipe S.
616 ●6 ●2

updated 2022-12-08 05:00:51 -0600

Hi Kostas,

This issue normally happens when DesignBuilder is running with a low-spec integrated card.

Could you please enable DesignBuilder to run with the dedicated GPU as described in this KB article:

How to check if the computer has a dedicated graphics card ? https://support.designbuilder.co.uk/i...

If you are able to open this file on another machine, then save the model without results (File> Save > Save without output results) and delete all 2D floorplans in the model. This will reduce the file size.

Please contact DesignBuilder support team if you need more assistance.

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Hi Filipe,

It seems that my laptop has an integrated graphic card (Intel(R) Iris(R) Xe Graphics) and even after saving without output results I can't open it in the laptop. Therefore I know now for sure that I won't be able to open the file in my laptop. It is good to know the reason.

Thank you for the feedback.

Kostas774 ( 2022-12-08 10:01:40 -0600 )edit

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