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OS Application v1.0.0 : Measure manager has crashed!

asked 2020-05-18 20:04:32 -0600

updated 2020-05-20 10:32:11 -0600

I'm experiencing installment difficulties with the latest OS application (v1.0.0). After the installation is finalized I tried to run OpenStudio. But here is what I get, right before the program starts:

image description

Before this version, I was using the v2.9 then I installed it to go with the latest version. Since I didn't know anything about the Application release transition, I went with v3.0 which did not contain OS Application ([])

As I mentioned above, after removing the SDK version and installing the Application version (which I repeated several times!!) I couldn't run the program. I'm aware that there are some other related questions. But I couldn't find the answer to my problem.

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Can you provide some details on your operating system. Can you also try to re-start your machine and then re-launch the OpenStudio Application; there may be orphan instance from earlier attempts that are preventing it from launching now. Also try launch 3.0 without having launched OpenStudio 2.9.

David Goldwasser's avatar David Goldwasser  ( 2020-05-19 09:32:11 -0600 )edit

@David Goldwasser thanks for the response, I'm using Windows 10 Pro. Actually I tried restarting my system. But it didn't work. I didn't get the part 'try launch 3.0 without having...'. Currently, I just have the OpenStudio Application installed on my system. Neither OpenStudio 3.0 or OpenStudio 2.9 are installed. I should mention that everything was fine with the OpenStudio 2.9. Maybe I just go back to that!

Mehrdad Vojdani's avatar Mehrdad Vojdani  ( 2020-05-19 10:32:34 -0600 )edit

Sorry, what I meant to say was, after the machine re-start, try launching the new OpenStudio Application 1.0.0 without having started the OpenStudio 2.9 Application. The machine restart will clear out any orphaned instances of measure manager, and I wanted to test a fresh restart and launch of OpenStudio Application 1.0.0 without the older version of the Application having been launched since the restart.

David Goldwasser's avatar David Goldwasser  ( 2020-05-19 11:03:03 -0600 )edit

Would it be ok to use OS v2.9 along with E+ v9.3? I just need to use some of the measures and then I will continue with E+ idf files.

Mehrdad Vojdani's avatar Mehrdad Vojdani  ( 2020-05-19 11:11:34 -0600 )edit

@mehrdad_xyz yes you can do that, you would just need to version translate the IDF file OpenStudio 2.9 from EnergyPlus 9.2 to 9.3 before trying to use it with EnergyPlus 9.3. I would like ti still identify cause for and resolve your crash with the 1.0.0 OpenStudio Application.

David Goldwasser's avatar David Goldwasser  ( 2020-05-19 12:20:38 -0600 )edit

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answered 2020-05-19 14:21:23 -0600

@mehrdad_xyz I don't know for sure this is the answer, but I wanted to have this stand out from the comments. We believe that your computer's default system configuration language is not using UTF-8 character set, and that due to our upgrade from Ruby 2.2.4 to Ruby 2.5.5 in the latest release you are hitting an issue described here where Ruby does not support character set CP720.

If you are comfortable using a command prompt one idea we have is to open a command prompt and type the following three commands. This sets the current session to UTF-8 char set. This may not work as ruby may be referencing a value stored in the windows regedit settings.

  1. cd c:\openstudioapplication-1.00\bin
  2. chcp 65001
  3. OpenStudioApp.exe
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Thank you for your time, I tried out the cmd thing. I still get the crash but this time with different evaluation:

eval:145:in gerFileAsString: unexepted return Exception: Embedded file not found ':c:/rubby/2.5.0/net/protocol.rb'

Now I have 2.9 version installed on my computer, but I restarted my computer before doing the above-mentioned process.

Mehrdad Vojdani's avatar Mehrdad Vojdani  ( 2020-05-19 15:08:02 -0600 )edit

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Asked: 2020-05-18 20:04:32 -0600

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Last updated: May 19 '20