Question-and-Answer Resource for the Building Energy Modeling Community
 | 1 | initial version |
@mehrdad_xyz I don't know for sure this is the answer, but I wanted to have this stand out from the comments. We believe that your computer's default system configuration language is not using UTF-8 character set, and that due to our upgrade from Ruby 2.2.4 to Ruby 2.5.5 in the latest release you are hitting an issue described here where Ruby does not support character set CP720.
If you are comfortable using a command prompt one idea we have is to open a command prompt and type the following three commands. This sets the current session to UTF-8 char set. This may not work as ruby may be referencing a value stored in the windows regedit settings.
