Error opening templates file in DesignBuilder

asked 2024-09-30 07:54:57 -0600

Arefi
11 ●2

updated 2024-09-30 16:34:35 -0600

Julien Marrec

29716 ●94 ●76 http://www.effibem.com/

Hi, I have installed designbuilder in my laptop, but unfortunately can not open!

I will add a picture, so you see what it shows when i try to open it. I will be very grateful, if you can help me to solve this problem!

image description

Comments

@Arefi can you try to upload your images again? It looks like they didn't upload correctly the first time.

Aaron Boranian ( 2024-09-30 09:22:25 -0600 )edit

I have uploaded it again!

Arefi ( 2024-09-30 09:25:55 -0600 )edit

I know nothing about design builder, but the fact that your Windows username, hence the path here, uses non ASCII characters makes me wonder if this isn't the issue?

Julien Marrec ( 2024-09-30 16:33:29 -0600 )edit

@Julien Marrec, it isn't the issue, because I have tried to installed it into another disk. It shows the same issue!!

Arefi ( 2024-10-01 00:52:40 -0600 )edit

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answered 2024-10-01 03:06:47 -0600

Luís Filipe S.
586 ●5 ●2

updated 2024-10-01 03:09:48 -0600

It looks like one of the start-up files may have become unstable most likely caused by a bad software closure.

Please follow the steps below to clear the DesignBuilder library Data folder in the user's local space.

1- If you haven't done so already, set your Folder Options so you can see hidden files, folders, and drives:

In Windows 10:

i. Open File Explorer from the taskbar.

ii. Select View > Options > Change folder and search options.

iii. Select the View tab and, in Advanced settings, select Show hidden files, folders, and drives and OK.

In Windows 11:

i. Open File Explorer from the taskbar.

ii. Select View > Show > Hidden items.

2- With DesignBuilder closed, navigate to: C:\Users\YOUR_USERNAME\AppData\Local\DesignBuilder\Data

3- Delete the Data folder

4- Start a new DesignBuilder session.

Please contact DesignBuilder support team if you need more assistance.

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Comments

I have followed the instruction you have wrote, unfortunately doesn't work!. I already contacted Design Builder support team. still waiting!. Anyway thank you.

Arefi ( 2024-10-01 04:25:35 -0600 )edit

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