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Alisa, there are many causes for a no load condition.

I recommend:

1) turning off the display cases to see what the zone loads are:

 Output:Variable,*,Zone Predicted Sensible Load to Cooling Setpoint Heat Transfer Rate,hourly;
 Output:Variable,*,Zone Predicted Sensible Load toHeating Setpoint Heat Transfer Rate,hourly;

2) if no load conditions remain (heating), check infiltration or zone mixing inputs 3) Turn the cases back on and compare the zone loads to the expected display case impact on the zone load using:

 Output:Variable,*,Refrigerated Case Zone Sensible Cooling Rate,hourly;
 Output:Variable,*,Refrigerated Case Zone Sensible Heating Rate,hourly;
 Output:Variable,*,Refrigerated Case Return Air Sensible Cooling Rate,hourly;
 Output:Variable,*,Refrigerated Case Return Air Sensible Heating Rate,hourly;