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If you go into interactive Ruby (IRB) from the terminal (on mac type irb and enter), and then type require 'openstudio' and enter does it return true? If not then your system ruby needs to be told where to find OpenStudio. On mac I doo this in .bash file by adding a line that looks like export RUBYLIB="/Applications/OpenStudio-3.4.0/Ruby":$RUBYLIB