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Did you solve this problem? I'm working on a similar problem. I did notice that the heating load disappears and the water systems load greatly increases. I would assume because the system is considered a domestic hot water heater, not a hot water boiler. At any rate, it does seem like the electric heaters are taking all of the load and the DX isn't doing anything. I have the HPWH set point set to 110°F and the compressor set to 120°F.