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While untested on Windows 10, I doubt that's the problem here. Double-check that the illuminance maps and daylight control points you've placed in your model are actually hooked up to thermal zones. The best place to do this is in the SketchUp plugin, rather than the app. See the image below, which shows a single zone model with a daylighting control and illuminance map assigned to it, in the plugin's inspector:

image description

If your model still fails, send me a link to download your model's run directory and I'll have a look-see.