Question-and-Answer Resource for the Building Energy Modeling Community
 | 1 | initial version |
It looks like one of the start-up files may have become unstable most likely caused by a bad software closure.
Please follow the steps below to clear the DesignBuilder library Data folder in the user's local space.
In Windows 10: a) Open File Explorer from the taskbar. b) Select View > Options > Change folder and search options. c) Select the View tab and, in Advanced settings, select Show hidden files, folders, and drives and OK.
In Windows 11: a) Open File Explorer from the taskbar. b) Select View > Show > Hidden items.
With DesignBuilder closed, navigate to: C:\Users\YOUR_USERNAME\AppData\Local\DesignBuilder\Data
Delete the Data folder
Start a new DesignBuilder session.
Please contact DesignBuilder support team if you need more assistance.
| | 2 | No.2 Revision |
It looks like one of the start-up files may have become unstable most likely caused by a bad software closure.
Please follow the steps below to clear the DesignBuilder library Data folder in the user's local space.
In Windows 10:
10:
a) Open File Explorer from the taskbar.
taskbar.
b) Select View > Options > Change folder and search options.
options.
c) Select the View tab and, in Advanced settings, select Show hidden files, folders, and drives and OK.
In Windows 11:
11:
a) Open File Explorer from the taskbar.
taskbar.
b) Select View > Show > Hidden items.
With DesignBuilder closed, navigate to: C:\Users\YOUR_USERNAME\AppData\Local\DesignBuilder\Data
Delete the Data folder
Start a new DesignBuilder session.
Please contact DesignBuilder support team if you need more assistance.
| | 3 | No.3 Revision |
It looks like one of the start-up files may have become unstable most likely caused by a bad software closure.
Please follow the steps below to clear the DesignBuilder library Data folder in the user's local space.
1-
If you haven't done so already, set your Folder Options so you can see hidden files, folders, and drives:In Windows 10:
a) Open File Explorer from the taskbar.
b) Select View > Options > Change folder and search options.
c) Select the View tab and, in Advanced settings, select Show hidden files, folders, and drives and OK.
In Windows 11:
a) Open File Explorer from the taskbar.
b) Select View > Show > Hidden items.
2- List item
With DesignBuilder closed, navigate to: C:\Users\YOUR_USERNAME\AppData\Local\DesignBuilder\Data
3-
Delete the Data folder4-
Start a new DesignBuilder session.Please contact DesignBuilder support team if you need more assistance.
| | 4 | No.4 Revision |
It looks like one of the start-up files may have become unstable most likely caused by a bad software closure.
Please follow the steps below to clear the DesignBuilder library Data folder in the user's local space.
1- If you haven't done so already, set your Folder Options so you can see hidden files, folders, and drives:
In Windows 10:
a) i. Open File Explorer from the taskbar.
b) ii. Select View > Options > Change folder and search options.
c) iii. Select the View tab and, in Advanced settings, select Show hidden files, folders, and drives and OK.
In Windows 11:
a) i. Open File Explorer from the taskbar.
b) ii. Select View > Show > Hidden items.
2- List item
With DesignBuilder closed, navigate to: C:\Users\YOUR_USERNAME\AppData\Local\DesignBuilder\Data
3- Delete the Data folder
4- Start a new DesignBuilder session.
Please contact DesignBuilder support team if you need more assistance.
