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Installation error on Apple Computer: exit code 255?

Kia ora koutou

I am trying to help a student. I have a class of ~250. Easily 1/3rd use Apple Computers. I have today encountered an error for which Dr Google and searching this forum has not supplied an answer.

She is using LadyBug Tools (LBT). We need to install v 3.6.1 of Open Studio and we encounter an error during installation that I do not understand. As LBT reports it cannot "see" the OpenStudio calculator, I am assuming the error msg is a problem, even though the Application/OpenStudio folder seems to contain all I would need/want. The error is:

Error during installation process (Unspecified): Execution failed (Unexpected exit code 255): "/Applications/OpenStudio-3.6.1/bin/install_utility Install

The computer is a Core i7 CPU Macbook Pro and we are installing thimage descriptione appropriate x86_64 Open Studio.

Any / all suggestions welcomed.

Installation error on Apple Computer: exit code 255?

Kia ora koutou

I am trying to help a student. I have a class of ~250. Easily 1/3rd use Apple Computers. I have today encountered an error for which Dr Google and searching this forum has not supplied an answer.

She is using LadyBug Tools (LBT). We need to install v 3.6.1 of Open Studio and we encounter an error during installation that I do not understand. As LBT reports it cannot "see" the OpenStudio calculator, I am assuming the error msg is a problem, even though the Application/OpenStudio folder seems to contain all I would need/want. The error is:

Error during installation process (Unspecified): Execution failed (Unexpected exit code 255): "/Applications/OpenStudio-3.6.1/bin/install_utility Install

The computer is a Core i7 CPU Macbook Pro and we are installing thimage descriptione appropriate x86_64 Open Studio.

Any / all suggestions welcomed.

Installation error on Apple Computer: exit code 255?

Kia ora koutou

I am trying to help a student. I have a class of ~250. Easily 1/3rd use Apple Computers. I have today encountered an error for which Dr Google and searching this forum has not supplied an answer.

She is using LadyBug Tools (LBT). We need to install v 3.6.1 of Open Studio and we encounter an error during installation that I do not understand. As LBT reports it cannot "see" the OpenStudio calculator, I am assuming the error msg is a problem, even though the Application/OpenStudio folder seems to contain all I would need/want. The error is:

Error during installation process (Unspecified): Execution failed (Unexpected exit code 255): "/Applications/OpenStudio-3.6.1/bin/install_utility Install

The computer is a Core i7 CPU Macbook Pro and we are installing thimage descriptione appropriate x86_64 Open Studio.

Any / all suggestions welcomed.