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BeOpt Setback Problem- Higher Cooling Cost

I am running BeOpt V7 and have implemented a custom setback. When this is compared to a control case for some home configurations, there is actually an increase in cooling energy required, which seems like a nonsensical output. Has anyone come across this problem and been able to troubleshoot it? I have tried posting the BeOpt models that were experiencing this, but it is my first time on the forum and it appears that they were not able to be attached.