issues with calculating PPD and PMV

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Helo, i'm a newbie on openstudio trying ot make an analysis . I did make a model using the sketchup plugin, using default values to start, but i can't get the OPENSTUDIO to calculate the PPD, PMV, nor Fanger even trying to use "openstudio results" and "Add thermalComfort model". could anybody aid me on it? While everything is filled such as Clothing insulation, wind, ankle wind, efficiency, in person conditionwas was added FANGER, in Thermal Comfort Type 1 and the output is checked for Fanger Model PPD and PMV i'm not getting the results, even using DVIEW