can't log into the site https://app.ensims.com/jea/

asked 2023-02-20 21:08:19 -0600

khun's avatar

updated 2023-02-21 09:31:52 -0600

Aaron Boranian's avatar

I'm new to Jeplus+EA and having a problem that I can't log into the site [https://app.ensims.com/jea/]. Nothing happens when I click on the log on, how can I solve this problem?

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Hi there, could you give a bit more details of the issue, e.g. can you connect to your account in jEPlus+EA, and which browser you are using? A screenshot showing the URL and the website will be useful, too.

Yi Zhang's avatar Yi Zhang  ( 2023-02-22 04:53:25 -0600 )edit

The jeplus+EA software can login to the account, but the webpage can't login, and there is no response when I click log on button. The website is https://app.ensims.com/jea/ and screenshots are as follows. link text

khun's avatar khun  ( 2023-02-22 05:14:35 -0600 )edit

Ok, the page appeared to be not loaded completely. Could you try to access it from a different browser or a different network? Or you can press "Ctrl-Shift-i" and check the console logs for errors and paste them here.

Yi Zhang's avatar Yi Zhang  ( 2023-02-24 04:19:45 -0600 )edit
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