Question-and-Answer Resource for the Building Energy Modeling Community
Get started with the Help page
Ask Your Question

Cannot open sketchup model in openstudio

asked 2014-10-28 00:53:25 -0500

rdengerous's avatar

updated 2014-10-28 06:44:38 -0500

When i try to launch openstudio from sketchup an error pops up saying

"An Unhandled exception has occured

boost::filesystem::exists: The request could not be performed because of an I/O device error"

Please help Thanks

edit retag flag offensive close merge delete


The OpenStudio SketchUp plugin should launch automatically when you launch SketchUp. Are you seeing this at launch of SketchUp or are trying to load an OSM file? If you are opening an OSM make sure you are not using SketchUp's file open, but rather the "Load OpenStudio Model" button or menu item.

If you are doing that correctly and still seeing an issue let me know what version of SketchUp and what version of OpenStudio you are using, and what operating system.

David Goldwasser's avatar David Goldwasser  ( 2014-10-28 02:09:26 -0500 )edit

Hi Yeah, I've been clicking on the 'Load OpenStudio Model" button in the Openstudio toolbar. Then I click on "Launch Openstudio" and as OpenStudio is launching, the error pops up prompting me to relaunch (which it never does) or close the program.

I am using Sketchup 8 OpenStudio version 1.4 I am on Windows 8 64bit


rdengerous's avatar rdengerous  ( 2014-10-28 04:19:20 -0500 )edit

So, you are not having problems loading an OpenStudio model into the SketchUp Plugin, but rather are having problems launching the OpenStudio app from the Plugin? I'll answer based on that assumption.

David Goldwasser's avatar David Goldwasser  ( 2014-10-28 12:37:43 -0500 )edit

1 Answer

Sort by ยป oldest newest most voted

answered 2014-10-28 12:46:29 -0500

updated 2014-10-28 12:49:34 -0500

To follow up on launching the OpenStudio application from within the SketchUp Plugin, we didn't test 1.4 with Windows 8, but we did test Windows 8 with OpenStudio 1.5. Note that to upgrade to OpenStudio 1.5.0 would also require you to install SketchUp 2014. If you still see the error here, then maybe there is a file permissions issue? Below are steps to work around this using your current installation.

Using 1.4.0 try try the following steps. 1. Save the OSM in the SketchUp plugin using the "Save OpenStudio Model" button or menu item. 2. Launch the Stand alone OpenStudio application from your start menu (or some other way, other than from the SketchUp plugin button) 3. Load your OSM by using the "file" menu in the stand alone OpenStudio application.

Let me know if that doesn't work for you. If it doesn't work confirm if it doesn't work with any OSM, or just one in particular that you are working with. Then we can see if it is an issue with the OSM file or something else.

edit flag offensive delete link more


I tried opening the OSM from the stand alone OpenStudio application and the same thing happened.

I just installed both OpenStudio 1.5.0 and Sketchup 2014. When I try to open the OSM file by clicking 'Load OpenStudio Model' from the plugin's toolbar in Sketchup 2014, it says it needs to convert the OSM file to OpenStudio 1.5.0 from 1.4.0. And then, the same error pops up.

I gave up on my current computer and installed sketchup 8 and OpenStudio 1.4.0 on another computer running windows 7 and was able to open the same OSM file using the previous method without any problems.

Thanks for helping

rdengerous's avatar rdengerous  ( 2014-10-29 06:14:40 -0500 )edit

Your Answer

Please start posting anonymously - your entry will be published after you log in or create a new account.

Add Answer

Question Tools


Asked: 2014-10-28 00:53:25 -0500

Seen: 715 times

Last updated: Oct 28 '14