Openstudio shuts down at start window
I've tried to open newly installed openstudio on my laptop. But each time OS shuts down at the start up before even opening the main window. I tried to install the OS extension using extension manager, but this also caused the sketchup to crash. Is there any one-on-one help possibility to help me with this issue? I tried reinstallation of OS but it did not help.!
@Houri so both the OpenStudio Application (user interface) AND the OpenStudio SketchUp plugin are crashing? Did you follow the installation steps here?
Yes I tried, And I have both installed in another system and both work well. But in my new system the have issues. Just as a note: I deleted the library to solve an issue upon the recommendation from this website to fix an issue in OS. Since then I had issues. I copied and pasted the library in to directory also reinstalled both sketchup and OS so not sure if this is the issue or not?!
Are you in a remote desktop session? Sketchup doesn't support opening the application while in a remote desktop session, although you can open the application before starting the session.
Thank you for the reply. I am not actually sure how if I am working in remote desktop session or not. And also how can I stop this to make Sketchup support the OS. I added a picture to show the way OS is shown in Sketchup extension manager. When I change the "disabled" to "enabled" and click on "apply changes", Sketchup crushes.
Never mind about my idea since I no longer think it applies. You must not be in a remote session since your screenshot tells me that you were able to at least open the SketchUp application.
Which Operating system are you using? (eg: Windows 10 20H2, macOS 11.2, Ubuntu 18.04)