Substantial degenerate convex surfaces, how does one use ShadowCalculation, PixelCounting method?

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I am having a terrible time trying to address degenerate convex surfaces in my EnergyPlus model.

I was able to isolate and delete some surfaces but Surface 75 (attached) is significant.

I have been told by support that I can use something called ShadowCalculation, the PixelCounting method. However, I cannot find any resources online.

Do you know how to use ShadowCalculation's PixelCounting method? Or do you know of a way that I can prevent degenerate convex surfaces from happening to begin with?

Thank you, Cullen