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Error: Open Studio SketchUp Pro 2019 Plugin Installation

asked 2019-02-08 10:15:56 -0500

Jasmine_Leung's avatar

updated 2019-02-12 08:32:32 -0500

Hi there,

I have trouble installing the open studio plugin for sketchup. i followed every step in the installation guide and there is still no extension showed in the sketchup. Can anyone help me out here? Thanks so much!

I just downloaded the OpenStudio SketchUp Plugin on my Macbook Air and am having issues getting the extension to work. When opening SketchUp there are no options or plugins for OpenStudio. I also tried moving some of the .rb files into the Application Support>Sketchup 2019> Plugins area but I was not sure if I needed to add specific files from the applications folder or if I needed to add any at all.

Please let me know anything I can do to get it to work.

Thank you in advanced

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@Jasmine_Leung are you trying to install the "full" OpenStudio extension to edit .osm files, or the "legacy" OpenStudio extension (now called Euclid) to edit .idf files?

Aaron Boranian's avatar Aaron Boranian  ( 2019-02-08 12:27:24 -0500 )edit

Which version of SketchUp are you using? Check the OpenStudio Version Compatibility Matrix to see if your version of OpenStudio is compatible with SketchUp.

mdahlhausen's avatar mdahlhausen  ( 2019-02-08 13:44:58 -0500 )edit

@Aaron Boranian I am trying to install the full open studio extension. Thanks!

@mdahlhausen I am using 2019 Sketchup Pro and 2.7.0 Open studio. I thought being compatible with 2017 sketchup would mean being compatible with 2019 sketchup. I will try to download 2017 sketchup then! Thanks!

Jasmine_Leung's avatar Jasmine_Leung  ( 2019-02-08 21:40:00 -0500 )edit

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answered 2019-02-09 16:10:06 -0500

OpenStudio 2.7.0 is not compatible with SketchUp 2019. Use Sketchup 2017.

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2018 should also work, but you have to manually install the plugin with 2018. 2019 uses a different version of Ruby that we do not currently support.

David Goldwasser's avatar David Goldwasser  ( 2019-02-11 10:35:28 -0500 )edit

Hi David. Thanks for the prompt and useful feedback.

We r building the image on 6-800 computers. They need to be ready by 4 March start of the new academic year.

The techs wish to use the newly released (last week?) SketchUp 2019. They have identified, and I have confirmed, that if you manually load the OpenStudio v2.7 into SU2019, then it 'loads' BUT reports the following error:

"Error loading OpenStudio SketchUp Plugin: 126: The specified module could not be found. - C:/openstudio-2.7.0/Ruby/" when the file is in this location. Can we recompile the ruby or insist on SU2018?

the_donn's avatar the_donn  ( 2019-02-13 06:36:40 -0500 )edit

@the_donn I'm pretty sure it isn't possible to get the current OpenStudio installer to work with SketchUp2019. Can they install 2019 on the computers (for use by other students), but also leave either 2017 or 2018 on as well for use with OpenStudio?

David Goldwasser's avatar David Goldwasser  ( 2019-02-14 01:14:25 -0500 )edit

Thanks David. Unfortunately that would require us to pay for two licenses. Not feasible I’m afraid. We’d need 100 or so of the computers to be imaged differently to cope with 60 or so students looking to use OS in a couple or three computer studios, and then there’d be the compatibility issues as students used the wrong SketchUp version ...

We may have to try something else.

Thanks for rapid response.

the_donn's avatar the_donn  ( 2019-02-14 03:20:49 -0500 )edit

It might be worth checking with SketchUp on the licenses. If you already were using SketchUp 2018 and now want to upgrade to 2019, you should be able to use both. If you never had earlier versions of SketchUp then I can see the issue with using 2018 and 2019. But your proposal of some dedicated machines with 2018 also sounds like a workable solution.

David Goldwasser's avatar David Goldwasser  ( 2019-02-14 10:12:05 -0500 )edit

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Asked: 2019-02-08 10:15:56 -0500

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Last updated: Feb 12 '19