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BCL key problems

asked 2015-02-23 13:48:34 -0500

Dan Briller gravatar image

updated 2015-04-13 15:30:29 -0500

I am trying to bring up the BCL through the Components & Measures menu of Version 1.6. I copy my key into the open space but it returns a message that my key is invalid. I think so far as I know, my account is configured correctly.

Who at NREL or elsewhere can help me with this? Thanks.

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Thanks David! It was the trailing space that was doing it. Have a good one, Dan

Dan Briller gravatar image Dan Briller  ( 2015-02-23 14:59:11 -0500 )edit

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answered 2015-02-23 14:15:44 -0500

Make sure you don't have a trailing space on your key. Sometimes whey you copy it from the website that can happen. If that doesn't fix it then email your BCL user name to openstudio@nrel.gov and we can track down the issue. Have you used this key on a different computer or is the the first time you tried to use it?

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Asked: 2015-02-23 13:48:34 -0500

Seen: 194 times

Last updated: Feb 23 '15