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BCL key problems

asked 2015-02-23 13:48:34 -0500

Dan Briller's avatar

updated 2015-04-13 15:30:29 -0500

I am trying to bring up the BCL through the Components & Measures menu of Version 1.6. I copy my key into the open space but it returns a message that my key is invalid. I think so far as I know, my account is configured correctly.

Who at NREL or elsewhere can help me with this? Thanks.

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Thanks David! It was the trailing space that was doing it. Have a good one, Dan

Dan Briller's avatar Dan Briller  ( 2015-02-23 14:59:11 -0500 )edit

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answered 2015-02-23 14:15:44 -0500

Make sure you don't have a trailing space on your key. Sometimes whey you copy it from the website that can happen. If that doesn't fix it then email your BCL user name to and we can track down the issue. Have you used this key on a different computer or is the the first time you tried to use it?

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Asked: 2015-02-23 13:48:34 -0500

Seen: 256 times

Last updated: Feb 23 '15