Question-and-Answer Resource for the Building Energy Modeling Community
Get started with the Help page
Ask Your Question
1

BCL key problems

asked 2015-02-23 13:48:34 -0600

Dan Briller's avatar

updated 2015-04-13 15:30:29 -0600

Neal Kruis's avatar

I am trying to bring up the BCL through the Components & Measures menu of Version 1.6. I copy my key into the open space but it returns a message that my key is invalid. I think so far as I know, my account is configured correctly.

Who at NREL or elsewhere can help me with this? Thanks.

edit retag flag offensive close merge delete

Comments

Thanks David! It was the trailing space that was doing it. Have a good one, Dan

Dan Briller's avatar Dan Briller  ( 2015-02-23 14:59:11 -0600 )edit
add a comment

1 Answer

Sort by ยป oldest newest most voted
1

answered 2015-02-23 14:15:44 -0600

David Goldwasser's avatar

Make sure you don't have a trailing space on your key. Sometimes whey you copy it from the website that can happen. If that doesn't fix it then email your BCL user name to openstudio@nrel.gov and we can track down the issue. Have you used this key on a different computer or is the the first time you tried to use it?

edit flag offensive delete link more
add a comment

Your Answer

Please start posting anonymously - your entry will be published after you log in or create a new account.

Add Answer

Training Workshops

Careers

Question Tools

subscribe to rss feed

Stats

Asked: 2015-02-23 13:48:34 -0600

Seen: 267 times

Last updated: Feb 23 '15

About | Help | Privacy | Legal | Contact
Site design and logo: Copyright © 2015 Big Ladder Software LLC. All rights reserved.
The Unmet Hours and Big Ladder names and logos are trademarks of Big Ladder Software LLC.
User contributions licensed under the Creative Commons Attribution Share Alike 3.0 License.
Powered by