Question-and-Answer Resource for the Building Energy Modeling Community
Get started with the Help page
Ask Your Question
2

Unable to start ResultsViewer

asked 2015-01-27 08:31:14 -0600

LSurf's avatar

updated 2017-09-25 15:36:47 -0600

While typing this topic, I managed to find the issue. Just putting this out there in case anyone is hitting the same issue.

ResultsViewer stopped working for me. When trying to start the program, nothing happens, no error is produced.

To fix the issue:

  • Just try opening the ResultsViewer a few dozen times. Randomly, the program will occasionally start.
  • When open, clear all available settings under 'Preferences'

Other steps I've tried, which may have contributed to the solution:

  • logging on/off & rebooting
  • reinstalling openstudio (actually upgrading from 1.5.0 to 1.6.0)

Last time it working normally, I was working on an .sql file produced by a custom .idf file, not one produced by Openstudio.

edit retag flag offensive close merge delete

1 Answer

Sort by ยป oldest newest most voted
2

answered 2015-01-27 08:52:57 -0600

It is possible that corrupt settings may have prevented the application from launching. On Windows the settings are stored in the system registry. You can remove the settings with the following steps.

From the start menu type regedit to launch the regedit program. Using the Edit->Find menu search for ResultsViewer under OpenStudio. Right click on the ResultsViewer entry in the tree on the left and select delete.

image description

edit flag offensive delete link more

Your Answer

Please start posting anonymously - your entry will be published after you log in or create a new account.

Add Answer

Training Workshops

Careers

Question Tools

1 follower

Stats

Asked: 2015-01-27 08:31:14 -0600

Seen: 121 times

Last updated: Jan 27 '15