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Euclid error when saving

asked 2017-07-03 23:58:41 -0500

saravanan17 gravatar image

updated 2017-07-04 06:48:58 -0500

Am trying to analyse a commercial space in energyplus am using sketchup make for drawing the space and euclid extension for creating zones, everything goes well when I save the file, but once I open the file again to continue my work it is show euclid error and am unable to create the other zones...

The error is as follows:

Sorry...the Euclid extension has encountered an error. This error may cause unpredictable behavior in the extension--continue this session with caution! It would probably be a good idea to exit SketchUp and start again.

For help, please email us at <info@bigladdersoftware.com>.

When reporting a problem, please copy the information below into your email (scroll down):

ERROR:
NoMethodError
undefined method `new_unique_object_name' for nil:NilClass

BACKTRACE:
C:/Users/AppData/Roaming/SketchUp/SketchUp 2017/SketchUp/Plugins/euclid/lib/legacy_openstudio/lib/interfaces/Zone.rb:26:in `create_input_object'
C:/Users/AppData/Roaming/SketchUp/SketchUp 2017/SketchUp/Plugins/euclid/lib/legacy_openstudio/lib/tools/NewZoneTool.rb:37:in `onLButtonUp'

CONFIGURATION:
Euclid 0.9.3
SketchUp 17.2.2555 64-bit
Ruby 2.2.4 x64-mingw32

How to rectify it because the space is big and it is not possible to do it in an single day.

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Comments

I'm sure eventually someone from BigLadder will see this here, but the error message does say to email them directly...

Julien Marrec gravatar imageJulien Marrec ( 2017-07-04 03:02:43 -0500 )edit

I mailed them but i didn't get any reply from them.

saravanan17 gravatar imagesaravanan17 ( 2017-07-04 06:49:56 -0500 )edit

Today's the 4th of July, so don't expect them to answer until wednesday anyways.

Julien Marrec gravatar imageJulien Marrec ( 2017-07-04 12:35:54 -0500 )edit

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answered 2017-07-05 14:17:44 -0500

When you get an error message in Euclid, the best thing to do is email us as instructed (which you did--I got your email but we were closed for the holiday) and also include your EnergyPlus input file (.idf extension) as an attachment along with instructions for how to reproduce the problem.

Based on this error message alone, I can't tell you much. This does not appear to be an issue that we know about. Please send your input file to info@bigladdersoftware.com and we'll try to help.

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I have the same problem! Could you fix it?

Maria Lua Nicolini Borges gravatar imageMaria Lua Nicolini Borges ( 2018-09-03 19:35:23 -0500 )edit

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Asked: 2017-07-03 23:58:41 -0500

Seen: 262 times

Last updated: Jul 05 '17