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OpenStudio 2.1.1 Results Tab Unavailable

asked 2017-05-09 15:39:10 -0600

Tim Johnson's avatar

updated 2017-09-25 15:10:21 -0600

After upgrading to OpenStudio 2.1.0, followed by 2.1.1, I am no longer able to open the "Results Summary" tab in the OS interface. I am able to run models successfully and view the results in the model folder, but the program locks up after clicking on the "Results Summary" tab. I have tried this with and without the "OpenStudio Results" measure and it does not seem to make a difference. I can access all the files I need, but it is inconvenient to have to dig them up in the folder structure. Any ideas?

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This sounds like a bug. What operating system are you using?

ljbrackney's avatar ljbrackney  ( 2017-05-09 15:57:42 -0600 )edit

I am using Windows 10. The install file for 2.1.0 worked on my coworker's Windows 10 machine. I am not sure what the difference might be.

Tim Johnson's avatar Tim Johnson  ( 2017-05-09 15:59:21 -0600 )edit

I've seen similar issues lately. I manually added the OpenStudio Results Reporting Measure and that worked in some cases. Also, it may be related to whether you have run it for simulation run period (or just sizing run period). I think it may fail when there are no annual results to read. I've also seen it hang up, and I suspect it is when the results file is very large.

TomB's avatar TomB  ( 2017-05-09 21:22:06 -0600 )edit

So in both your cases, the openstudioreport.html is generated and opens fine in the browser, but fails to load/display in the app? We've been unable to reproduce this internally with Windows 10 and 2.1.1 so far.

ljbrackney's avatar ljbrackney  ( 2017-05-09 22:30:40 -0600 )edit

The OpenStudio html file is generated when I use the OpenStudio Results reporting measure and I can view it in my browser as usual. I find this file and the EnergyPlus table html file in the reports folder. This issue happens whether I have a model open or not. Even if there is no model open, the program will not go to the results summary tab. My coworkers can click on that tab and see the mostly blank screen, but mine will not even do that.

Tim Johnson's avatar Tim Johnson  ( 2017-05-10 18:02:28 -0600 )edit

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answered 2017-06-01 10:02:43 -0600

Tim Johnson's avatar

updated 2017-06-01 10:47:06 -0600

The results tab works all of the sudden. My initial thought was that it was a Windows update, but it turns out, I can only access the results tab when I open the OpenStudio application through the Sketchup plugin. When I try to open the model directly in OpenStudio, the results tab does not work.

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Same problem here. Results tab only works when I open the model through the SketchUp plugin. I'm running OS 2.2.0

Jacob's avatar Jacob  ( 2017-09-06 16:03:24 -0600 )edit

I apologize for not updating this post. The conversation shifted here: The summary is that it is a graphics issue. On my machine, I went to the 3D settings in my NVIDIA control panel and set them to use only the high performance NVIDIA processor instead of the Intel graphics. I had to do that with PAT as well, but it solved the problem. I still can't see the 3D preview, but the results tab works. It seems like it might be common with Dell M3800 laptops. Is that what you are using?

Tim Johnson's avatar Tim Johnson  ( 2017-09-06 18:11:43 -0600 )edit

Hmmm I have a Toshiba Satellite with Intel HD graphics only so I cant change that setting. It does work when I open it through the SketchUp plug in so I guess I will keep doing that.

Jacob's avatar Jacob  ( 2017-09-08 15:11:09 -0600 )edit

We filed this bug here but have not been able to reproduce it (likely because it is related to system hardware). The only difference I can think of is if SketchUp is modifying the environment to fix something with your graphics card (they have done a lot of work to address graphics card compatibility issues). Can you run the following code in the SketchUp Ruby console (Window->Ruby Console) and in the OpenStudio CLI (just put in a file named test.rb and call openstudio.exe test.rb):

macumber's avatar macumber  ( 2017-09-14 15:44:22 -0600 )edit

Code to run

  result = {}
  result[:env] = {}
  ENV.each do |k, v|
    vals = []
    v.split(';').each do |sub_v|
      vals << sub_v
    result[:env][k] = vals
  puts result
macumber's avatar macumber  ( 2017-09-14 15:44:59 -0600 )edit

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Asked: 2017-05-09 15:39:10 -0600

Seen: 977 times

Last updated: Jun 01 '17