Building Component Library Access [closed]

asked 2017-02-03 10:36:24 -0500

JoeC
21 ●2

I've misplaced my BCL Auth Key and am having trouble accessing the Building Component Library to retrieve it. The link within OpenStudio appears to be dead for me saying that "The specified URL cannot be found." Is there another way to retrieve my BCL Auth Key?

Closed for the following reason not a real question by Julien Marrec
close date 2017-02-21 10:55:03.384381

Comments

I'm having the same issue this morning.

DW ( 2017-02-03 11:04:54 -0500 )edit

NREL is aware of this issue and we are looking into it, thanks for reporting!

macumber ( 2017-02-03 11:12:07 -0500 )edit

Welcome @JoeC and thanks for reporting it!

While it's interesting to flag this problem, I vote to close down this thread as it's more of a bug report and not a real question.

Julien Marrec ( 2017-02-04 18:06:20 -0500 )edit

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answered 2017-02-21 09:13:39 -0500

mapascual

653 ●5 ●8 http://www.efinovatic.es/

https://bcl.nrel.gov/ server is down for two or three hours every morning. If you have lost your key you can log in to the above mentioned server an retrieve it.

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Comments

@mapascual this should not be the case. If you are seeing frequent outages please email OpenStudio@nrel.gov so we can address it. Please let us know the date and time that this occurred so we can look at logs.

David Goldwasser ( 2017-02-21 11:45:02 -0500 )edit

@mapascual, thanks for sending the email. I was able to confirm that BCL was down and will look into why it is happening.

David Goldwasser ( 2017-02-22 09:58:41 -0500 )edit

Thanks for your answer. I am also having problems uploading window os:construction components. They are not published after uploading. I would appreciate if you could have a look at one of them and tell me what is wrong.

Thanks in advance.