Clarify between Unmet Hours, Github issues and User Voice sites

asked 2015-09-08 04:45:31 -0600

For Openstudio, there are now three places where one can post, and I fear this is confusing to many, me included.

My understanding, in broad lines, is as follows:

Github issues: for bugs in the software
User Voice: for feature requests
Unmet Hours: for everything else not covered above, including but not limited to getting help doing something

Thing is, the GitHub issues still have "feature request" as a tag, which is leading to some confusion. The user voice site also doesn't appear to have a ton of traction which would make it tempting to post somewhere else so it gets noticed.

Can you clarify how and when to use each of these sites?

Maybe an example would help in illustrating the problem...

I'm getting increasingly frustrated by the fact that the PAT tool removes all design alternatives when you add a new measure group.

Should I consider this:

A bug and post it to Github?

Rationale: it makes absolutely no sense to me that adding a new group would delete the existing design alternatives.
As a feature request and post it to User Voice?

Rationale: it'd like this to be turned off in future version, I'd like the PAT tool to be smarter about this.
As getting help and post it to Unmet Hours?

Rationale: is it possible to turn off this behavior or to use a workaround?

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Comments

Wouldn't it be clever if when a post has openstudio and bug tags here it got added as a bug on GitHub :-)

Jamie Bull ( 2015-09-08 06:11:14 -0600 )edit

You should post that as a feature request to the uservoice site!

__AmirRoth__ ( 2015-09-08 07:01:41 -0600 )edit

You mean the one I posted last week here? :)

Julien Marrec ( 2015-09-08 07:14:27 -0600 )edit

Actually, that was directed at @JamieBull's suggestion.

__AmirRoth__ ( 2015-09-08 07:50:55 -0600 )edit

@__AmirRoth__ Assume it was meant in jest, as mine was! But seriously, is that where we should post feature requests for UnmetHours?

Jamie Bull ( 2015-09-08 11:09:34 -0600 )edit

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answered 2015-09-08 07:21:31 -0600

__AmirRoth__

4446 ●5 ●17 http://bleedinggreenna...

If you are unclear about where to post and/or not getting the response you are looking for, you can post to more than one site. I don't really see much redundancy between Unmet Hours and the User Voice sites. UH is for general support and discourse, and is tool agnostic despite the fact that 90% of the questions are about EnergyPlus and/or OpenStudio. UV is tool specific and is intended for changes to the tool itself. I guess there is some overlap between User Voice and the GitHub issues site, although the intent is for the User Voice site to be friendlier and more of a discussion and voting forum than GH. We are going to keep all three up for a while. If we find that we are not getting enough out of UV, or that it's not getting enough traction—UH didn't have a ton of traction two weeks in—we will probably take it down.