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If you're a customer you might want to contact our support desk: https://support.designbuilder.co.uk/

Alternatively, you could take a look at our free online tutorials for guidance: https://designbuilder.co.uk/training/tutorials

Or this page of our program help: https://designbuilder.co.uk/helpv7.0/#Simple%20HVAC.htm?TocPath=Building%2520Models%257CModel%2520Data%257CBuilding%2520Model%2520Data%257CHVAC%2520Data%257CSimple%2520HVAC%257C_____0