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Fundamentally, unmet hours will be due to issues with either capacity or controls. From this basic understanding we can use various avenues to troubleshoot.

Capacity:

Here are some questions to ask when troubleshooting capacity issues:

  • Are the loads in the spaces reasonable and what you expect?
  • Are the capacities of the systems serving these spaces reasonable and what they should be?
  • If the capacities are incorrect, revisit your assumptions or examine the autosizing to ensure it is working correctly

Controls:

If the capacities are as they should be then move on to controls:

  • Are the heating/cooling sources actually operating?
  • If not, when and under what circumstances are they off? Every day? Evenings only? Summer only?
  • If they are operating, is the energy actually reaching or being removed from the space? (Is the damper open?)
  • What devices/sequences/limits/etc could be causing this.
  • If the devices are working correctly are the temperatures of the loops/fluids as they should be? What controls these temperatures in your model?

The particular methods used to answer these questions will depend on the software being used and may be a combination of standard or custom reporting.