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Tom's point is the most likely reason for only one chiller working. If you haven't already viewed them, I'd suggest you go through the free online HVAC tutorials here: https://designbuilder.co.uk/training/tutorials. One of these covers chiller inputs. Also read the chiller information in the Program Help here: https://designbuilder.co.uk/helpv6.0/#Chillers.htm?Highlight=chiller. If you have a licence you can of course also ask our Support Desk for help here: https://support.designbuilder.co.uk/