Question-and-Answer Resource for the Building Energy Modeling Community
 | 1 | initial version |
Make sure you don't have a trailing space on your key. Sometimes whey you copy it from the website that can happen. If that doesn't fix it then email your BCL user name to openstudio@nrel.gov and we can track down the issue. Have you used this key on a different computer or is the the first time you tried to use it?
