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If anyone else comes across this issue, we haven't completely answered the problem, but we did find a temporary solution. It looks like the problem is associated with having multiple Windows user accounts and SketchUp 2015. The folder that contains the plugin is here: Windows\UserName\Appdata\Roaming\Sketchup\Sketchup 2015. By renaming the folder from "Sketchup 2015" to "Sketchup" we were able to get Legacy OpenStudio to work properly. Phew!